Our Care Standards
Inviting someone into your home is an act of trust, and we don't take that lightly. These standards explain exactly how we work, what you can count on from us, and the few things we'll ask of you so every visit goes smoothly. If anything here raises a question, just ask—we'd always rather talk it through than surprise you.
We Promise to You
The Make-It-Right Guarantee. If anything about your clean falls short, tell us within 24 hours and we'll return to make it right at no charge. We don't offer cash refunds—we offer something better: we come back and fix it, every time.
No surprise pricing. Your flat rate is your flat rate. If we ever arrive and find conditions meaningfully different from what was quoted (for example, heavy buildup or spaces we didn't know about), we'll talk with you and agree on any adjustment before we begin—never after.
Honest communication. If we notice something in your home that needs attention—a leak under a sink, a loose fixture—we'll let you know. We treat your home like our own.
Helping Us Do Our Best Work
A quick tidy goes a long way. We clean surfaces, floors, and fixtures—we're not able to clean around heavy clutter. Clearing personal items from counters and floors before we arrive means more of our time goes to actual cleaning.
Tell us about delicate surfaces. Please let us know ahead of time about any surfaces or items that need special care (unsealed stone, antique wood, delicate finishes). We treat all marble, granite, hardwood, and similar surfaces as sealed and ready for standard products unless you tell us otherwise.
Tuck away the irreplaceable. Jewelry, heirlooms, important documents, and fragile keepsakes are safest put away before we arrive.
Pets are family—and safest secured. We love meeting your pets, but for their safety and ours, please have dogs and other animals settled in a crate, yard, or closed room during your clean.
Fridge interior add-on? Please empty the fridge of food before we arrive. We can't handle food items, which keeps everything sanitary for your family.
Fireplaces must be completely cool—unused for at least 72 hours—before we can clean in or around them.
Bonus spaces count as rooms. Finished basements, offices, and other extra living spaces are priced as additional rooms. Mention them when you book so your quote is accurate the first time.
For Everyone’s Safety
We clean what we can safely reach from a household step ladder. Higher windows, fixtures, and ledges are outside our reach—literally.
We don't move heavy furniture or appliances, though we're glad to clean beneath and behind anything you've moved before our visit.
We can't clean areas containing hazardous materials, including human or animal waste, mold remediation, or pest issues—those call for specialists, and we're happy to point you toward one.
We bring professional supplies we know and trust. If you'd prefer we use your products instead, we're glad to—just know we can't guarantee the results of products we didn't choose.
We aren't able to take responsibility for damage arising from items that were already loose, worn, or improperly installed (wobbly towel bars, unsecured shelving, aging fixtures).
For everyone's focus and safety, we work best when the home is calm—other contractors working in the same space during your clean can affect both our timing and our results.
Scheduling & Payment
Arrival windows, not finish times. Every home is different, so we can't promise completion by a specific clock time. If you have a hard deadline (guests arriving, a showing), tell us when you book and we'll plan for it.
Life happens—just give us notice. We ask for 48 hours' notice to reschedule or cancel a visit so we can offer the time to another family. Repeated same-day cancellations may require a deposit to hold future spots.
Payment is due the day of service. We accept Venmo, Cash App, cash, and check. Recurring clients are invoiced per visit.
Your agreement: By scheduling or accepting service from Pretzel & Co. Home Services, you acknowledge that you have read and agree to these Care Standards.
Thank you for trusting Pretzel & Co. with your home. Clean. Caring. Consistent.—it's not just our tagline, it's the standard we hold ourselves to on every single visit.